Return & Refund Policy
Cancellation & Modification:
- If you change your mind about your purchase and no longer desire the item, please email us within 2 hours of placing your order.
- If you need to modify your design, please email us within 12 hours of placing your order.
- If you need to modify your address information, please email us within 48 hours of placing your order.
- Please understand that after a limited time, the order will be locked and cannot be modified or canceled.
- We are not guaranteed to deliver your order promptly if your order needs design modification as it will take us much longer to process your order.
30-day Full Refund/Replacement Policy:
- The following reasons are covered by our 30-day Full Refund/Replacement Policy. In the cases below, you have the option of a refund or a replacement:
- Defective received items – damaged, fractured, or unable to function correctly.
- Lost/missing items.
- Incorrect – the received item differs in size, color, or customization.
- Significantly different from the description or sample shown to you
To initiate a claim, please email us at firstname.lastname@example.org and ensure to provide the following details:
- Order number
- Video/photo clearly showing the defective product. For printing errors, include photographs highlighting the issue. For print size or placement concerns, include a measuring tape, stick, or ruler in the photos of affected items.
- Photo of the shipping label, which should be clear and show the tracking number information.
- Clear and detailed address or contact information for replacement.
- The following reasons are NOT covered by our 30-day Full Refund/Replacement Policy. We are not liable for these issues:
- Requesting a refund beyond the 30-day full refund/replacement policy period.
- Change your mind and no longer desire the item.
- Intention to request modifications to the size, color, or customization of the received item.
- Selection of an incorrect size, address, product, or custom information, among other details.
- Damage incurred due to improper use, mishandling, or insufficient maintenance of the product.
All of our items are made-to-order, which means that when you place an order, we print that item(s) specifically for you based on your customization information. That's why we offer a "No Need To Return" policy in some cases, which means you don't have to return the item to us when you are offered a refund or a replacement.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.